Senam Najd
Return policy
We want our return policy to be clear before you complete your order. Please read the following carefully.
Last updated: March 2026
General policy
- Sales are generally final; we do not accept returns or exchanges after delivery except in the cases listed below.
- This policy applies to orders within Saudi Arabia unless otherwise agreed in writing on WhatsApp.
When we may help
- The item arrives clearly damaged or defective.
- You receive the wrong item compared to what was agreed in your order.
- Contact us within 48 hours of delivery with clear photos of the product and packaging.
What is not covered
- Change of mind after purchase, or fit/color preference after delivery.
- Items used or damaged due to misuse after handover.
- Opened or used fragrances and hygiene-sensitive products.
How to reach us
- All orders and inquiries are handled via the store’s official WhatsApp.
- We reply as soon as possible during the response hours shown on the site.