Senam Najd

Return policy

We want our return policy to be clear before you complete your order. Please read the following carefully.

Last updated: March 2026

General policy

  • Sales are generally final; we do not accept returns or exchanges after delivery except in the cases listed below.
  • This policy applies to orders within Saudi Arabia unless otherwise agreed in writing on WhatsApp.

When we may help

  • The item arrives clearly damaged or defective.
  • You receive the wrong item compared to what was agreed in your order.
  • Contact us within 48 hours of delivery with clear photos of the product and packaging.

What is not covered

  • Change of mind after purchase, or fit/color preference after delivery.
  • Items used or damaged due to misuse after handover.
  • Opened or used fragrances and hygiene-sensitive products.

How to reach us

  • All orders and inquiries are handled via the store’s official WhatsApp.
  • We reply as soon as possible during the response hours shown on the site.